Email support@vikihome.ai. We answer within two working days. Write in English or Italian — both are fine.
For privacy requests, data access or erasure, write to privacy@vikihome.ai instead, so the request is handled under the process described in our Privacy Policy.
Email privacy@vikihome.ai from the address you sign in with, subject “Delete my Viki account”. We confirm by reply and complete the deletion within 30 days.
Deleting the account removes your login, your profile, your chat history with the agent and your membership of every home. If you are the sole owner of a home, the home, its connected devices and its automations go with it — tell us if you would rather hand it to another member first.
You can also delete part of your data and keep the account. The full picture — what goes, what stays and for how long — is on the account-deletion page.
The subscription belongs to the home, not to the person, and it is managed on the web by whoever owns the home. While it is inactive the agent will not answer and will not control devices. Ask an owner of your home to reactivate it from their Viki account.
Most devices reach Viki through a provider account or through a Viki Edge gateway on your local network. Check, in this order: the provider is still connected under Providers; the Edge gateway shows as online; the device itself is powered and reachable from your network.
See the connected-device catalogue at vikihome.ai. Some devices connect through the cloud account of their manufacturer, others only through a Viki Edge gateway on your own network.
Follow the instructions on the download page. The gateway runs on a spare machine in your home and needs no display.
Write to privacy@vikihome.ai with the details. Please do not disclose the issue publicly until we have replied.