Delete your account and data

Viki Home — iOS, Android and web

This page explains how to ask us to delete your Viki Home account, or to delete part of your data without closing the account. It applies to the Viki Home apps for iOS and Android and to app.vikihome.ai.

Delete your whole account

  1. Send an email to privacy@vikihome.ai with the subject “Delete my Viki account”.
  2. Send it from the email address you use to sign in. That is how we confirm the request is yours; if you cannot, tell us and we will verify another way.
  3. We reply to confirm, and the deletion completes within 30 days. You do not need to do anything else.

If you are the owner of a house that other people are still using, tell us whether the house should be deleted with you or handed to another member — deleting an owner's account deletes the house and everything in it unless you ask us to transfer it first.

Delete some of your data, and keep the account

You can also ask us to unlink you from a house's history without closing your account. Email privacy@vikihome.ai with the subject “Delete part of my Viki data” and say which house. We will delete everything that exists only because of you and strip your name from the rest.

You can ask for a copy of everything we hold about you in the same way, and we will send it to you.

What gets deleted

  • Your account, your name, your email address and your sign-in credential.
  • Your private conversations with the assistant, and any photos, files and voice messages you attached to them.
  • Your notifications and alerts, and the camera thumbnails attached to them.
  • Your notes, your preferences and any recognition label recorded about you.
  • Your houses, their rooms, their devices and their history — where you are the only owner.
  • The access tokens for every third-party service you had connected. Those services keep their own data; revoke Viki in each service's own settings if you want it gone there too.

What is kept, and for how long

  • A house you shared with other people survives you leaving it. Its rooms, devices and history belong to the household, not to one member; what we remove is your name from them. One member cannot erase the household's own record.
  • Server logs (IP address, timestamps, status codes) are kept for up to 30 days from when they were written, for security, and are then purged automatically.
  • Billing records for a subscription that was actually paid are kept as long as tax and accounting law requires, which in the European Union is normally 10 years. They are kept for that purpose only.
  • Anything we are separately required by law to retain, for as long as that requirement lasts.

Backups are rotated out on their own schedule; a deleted record can persist in an encrypted backup for up to 35 days after deletion before that backup expires, and is never restored into the live service.

Cancelling the subscription

Deleting the account also ends the subscription. If you only want to stop paying and keep the account, cancel at app.vikihome.ai/subscription instead.

Questions

Privacy and deletion: privacy@vikihome.ai
Anything else: support@vikihome.ai
We answer within two working days, in English or Italian.